General Terms and Conditions of Hotel zum Ritter Seligenstadt.
Dear customer,
we do everything to make your stay in our house pleasant.
To this end, we want you to know which services we offer and are responsible for.
Please note the following general terms and conditions, which govern the contractual relationship between you and us and which you acknowledge with your booking.
1. SCOPE
1. These terms and conditions apply to contracts for the rental use of hotel rooms for accommodation and other hotel services (hotel accommodation contract).
2. Subletting or re-letting of rented rooms and their use for purposes other than residential is not permitted.
3. The customer's general terms and conditions only apply if this has been expressly agreed in writing in advance.
When booking via the hotel website www.zumritter.de the contract is concluded when the booking confirmation is received by the customer. The customer confirms their consent to these terms and conditions in the booking form.
When booking by email, the customer receives these GTC together with a booking confirmation. If the customer confirms the booking conditions by email, they thereby conclude a contract in accordance with the booking conditions and these terms and conditions.
2. CONCLUSION OF CONTRACT, PARTNERS, LIMITATION PERIOD
1. The contract is deemed concluded when the hotel confirms the booking conditions
2. The contracting parties are the hotel and the customer. If a third party has booked on behalf of the customer, they are jointly and severally liable to the hotel together with the customer.
The customer is obliged to provide correct and current data: first name, surname, address, telephone number, email. The hotel is responsible for storing personal data in accordance with the privacy policy. If the customer provides incorrect data, the contract is invalid. Privacy policy. Im Falle der Angabe falscher Daten des Kunden ist der Vertrag ungültig.
3. All claims against the hotel are generally time-barred after one year from the statutory start of the limitation period. Claims for damages are time-barred after five years. The shortened limitation periods do not apply to claims based on intentional or grossly negligent breach of duty by the hotel.
3. SERVICES, PRICES, PAYMENT, SET-OFF
1. The hotel is obliged to make the rooms booked by the customer available and to provide the agreed services according to the booking.
2. The customer is obliged to pay the hotel's applicable prices for the overnight stay(s) and any other services used. This also applies to services and expenses incurred by the hotel to third parties at the customer's request. The agreed prices include the applicable statutory value added tax.
3. The hotel may make its consent to a subsequent reduction in the number of booked rooms, hotel services or the duration of the customer's stay conditional on an increase in the price for the rooms and/or other hotel services.
4. Unless otherwise agreed, payment for the hotel stay and other services must be made before the guest departs from the hotel.
5. The hotel is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract.
6. In justified cases, e.g. if the customer is in arrears with payment, the hotel is entitled to refuse further services.
7. The customer may only set off or counterclaim against a claim by the hotel with an undisputed or legally binding claim.
4. CUSTOMER WITHDRAWAL (CANCELLATION AND NO-SHOW)
1. Withdrawal by the customer from the contract concluded with the hotel requires the hotel's consent in writing. If this is not given, the agreed price under the contract must be paid even if the customer does not use the contractual services.
2. All cancellations must be made in writing.
3. For rooms not used by the customer, the hotel may invoice the contractually agreed remuneration in accordance with the booked arrangements.
4. The hotel's respective cancellation conditions apply. All cancellation and amendment conditions are set out in the reservation confirmation.
5. WITHDRAWAL BY THE HOTEL
1. If conditions agreed in writing are not met by the customer, the hotel is also entitled to withdraw from the contract during this period (e.g. failure to comply with a contractually agreed advance payment).
2. In the event of a justified withdrawal by the hotel, the customer has no claim for damages.
6. ROOM PROVISION, HANDOVER AND RETURN
1. The customer acquires no right to the provision of specific rooms unless this has been expressly agreed in writing.
2. Booked rooms are available to the customer from 2:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision.
3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:30 a.m. at the latest. After this, the hotel may charge 50% of the full room rate (list price) for use of the room beyond the contractual period until 2:00 p.m., and 100% thereafter.
7. LIABILITY
1. The hotel is liable for its obligations under the contract. The customer's claims for damages are excluded. Exceptions are damages arising from injury to life, body or health if the hotel is responsible for the breach of duty, other damages based on intentional or grossly negligent breach of duty by the hotel, and damages based on intentional or negligent breach of typical contractual duties of the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavour to remedy them upon becoming aware of them or upon the customer's immediate complaint. The customer is obliged to contribute what is reasonably possible to remedy the disruption and to keep any damage to a minimum.
2. For items brought in, the hotel is liable to the customer in accordance with the statutory provisions. Accordingly, liability is limited to one hundred times the room price, but not more than €3,500, and, deviating for money, securities and valuables, up to a maximum of €800.
3. Where a parking space in the garage or in a hotel car park is made available to the customer, even for a fee, this does not constitute a custody contract. The hotel is not liable for the loss or damage of motor vehicles, trailers, motorcycles and their contents parked or moved on the hotel premises, except in cases of intent or gross negligence on the part of the hotel.
4. Bringing pets: The animal should be able to stay alone and quietly in the room during meal times. The guest is responsible for blankets, food bowls, baskets and pet food. Animals must not be in showers, beds or on seating furniture. The guest is fully responsible for damage to hotel furniture and floors. If the room is temporarily not rentable as a result, the guest is also liable for this. We charge the damage to the guest — the guest alone settles the matter with their insurance.
8. FINAL PROVISIONS
1. Amendments and additions to the contract or these general terms and conditions should be made in writing. One-sided amendments or additions by the customer are ineffective.
2. The place of performance and payment is the location of the hotel.
3. German law applies. The application of UN sales law and conflict of laws or similar is excluded.
4. Should individual provisions of these general terms and conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions apply.
Seligenstadt, July 2026
